P29 SIG Agile and digital and transformation in the public sector

Corresponding chair

Prof. Ines Mergel, Department of Politics and Public Administration, University of Konstanz, Germany. Email: ines.mergel@uni-konstanz.de

Review group chair

Prof. Mila Gasco-Hernandez, Center for Technology in Government and Rockefeller College of Public Affairs and Policy, University at Albany, State University of New York, United States. Email: mgasco@albany.edu


Prof. Albert Meijer, Utrecht University, The Netherlands

Prof. M. Jae Moon, Yonsei University, South Korea

Prof. Greta Nasi, Università Bocconi, Italy


This panel focuses on the ongoing digital transformation of the public sector, defined as a holistic effort to revise core processes and services of government beyond the traditional digitization efforts (Merget el al., 2019). While governments have gone through many different phases of using information and communication technologies (ICT), the current wave allows public organizations to fundamentally rethink how they deliver public services by innovatively working with stakeholders, building new frameworks of service delivery, and creating new forms of relationships. In addition, new modes of service design are introduced in the public sector, including agile methods that are implemented in the administrative routines of public administrations.

For this panel, we are seeking papers that focus on these transformative elements of work processes and culture to provide empirical evidence of the changes that are observable. We are interested in papers that provide empirical evidence on how public administrations are orchestrating transformative change processes: what are new modes of interactions with the participants in the digital transformation? What new modes of service design are introduced in the public sector? Which agile methods are introduced and how can they be implemented in the routines of public administrations? How are technology procurement processes changing? What are the organizational, procedural, technological outcomes of a digitally transformed public administration?

Given these unanswered questions, this panel focuses on implementation of digital transformation in public administrations and invites submissions that provide empirical evidence for the above listed questions. We seek evaluative submissions that build on empirical evidence and welcome case studies or large-scale survey studies that explore digital transformation in the public sector from an implementation perspective. Topics may include but are not limited to:

  • Service design in public administrations
  • The role of organizational and/or institutional factors in the implementation of digital transformation
  • Digital transformation competencies
  • Digital transformation methods
  • Changing the relationships with digital transformation stakeholders
  • Public  value creation in digital transformation projects

Find more information about our SIG on our dedicated page